Refund Policy

We have a 15-day return policy, which means you have 15 days after receiving your item to address the refund or exchange request.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return or refund process, you can contact us at info@thecuisineshop.com 

Damages and issues 
Please inspect your order upon reception and contact us immediately at info@thecuisineshop.com if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 
We do not accept returns on sale items or gift cards.

Exchanges 
The fastest way to ensure you get what you want is to contact us at info@thecuisineshop.com in order to start the process. While sending us the request, please send us the pictures of the product.

Refunds 
The fastest way to ensure the refund will be done is to contact us at info@thecuisineshop.com in order to start the process and share with us the reason of the refund (with pictures attached if needed). Please remember it can take some time for your bank or credit card company to process and post the refund too.